If something is not right with your Rowdy Soul purchase, please contact our customer service immediately at email@example.com for assistance and we will do our best to resolve the issue!
Refunds will be issued if it meets all of our returns criteria.
- We accept all returns within 40 days of the purchase date. If 40 days have passed since the purchase date, we can’t offer you a refund or exchange.
- Items must be unused, unworn, unwashed, or defective with all original tags attached and in the original packaging.
- Returns available only if item is defective, damaged, or the wrong item received.
- The following items are non-refundable:
- Health items
- Personal care items
- Items marked as SALE or CLEARANCE or FINAL SALE
- Original shipping charges
- The Returns Form must accompany the return item.
Completing a Return
- Email our customer service at firstname.lastname@example.org to request a Returns Form. This form is required for all returns.
- Complete the Returns Form and include in your return item package.
- Mail the return item to the address below:
Rowdy Soul: Returns
521 Miller Rd
Hillsborough, NC 27278, United States
- Insure the return item as you see fit with tracking capability, as we are not responsible for items lost in the mail
- Review our Returns Criteria above to ensure the item(s) are eligible for return.
- Once we receive your return and inspect, we will send you a notification email that your return item has been received and whether the return item qualifies for a refund.
- If you have not received a response or your refund within 14 days, email us at email@example.com or check the tracking of your package.
- Return shipping is at the buyer’s expense.
- We are not responsible for items lost in the mail so please track and insure your package as you feel necessary.
- Original shipping fees are non-refundable
Terms and Conditions
- Returns will be processed within 7-14 business days after we receive and inspect the return item.
- All Returns are inspected and we reserve the right to deny or refuse a full refund based on the returned condition.
- You will receive an email once we receive and inspect the return item. Refund approval or denial will be noted in your email.
- Returns approved for refund will be processed within 7-14 business days with a credit applied to your original method of payment.